We collect information to provide better services to all of our users, existing clients and potential new clients – from figuring out basic stuff like finding out your IP (Internet Protocol) which guides us about your country/location, to more complex things like knowing your referral URL which helps us to figure out which website sent you to us.
In order to send us your Request for Proposal (RFP), Request for Quote (RFQ), Request for Information (RFI) or any other project requirement inquiry or just to simply contact us using our contact us form/page, you will be asked for personal information, like your name, email address, messaging services handles (Skype, Google Hangout), telephone number, location etc. In case you are buying one of our ready-made product or service online from our website, we may ask you about your credit card information as well, which is securely processed and transfered, using high level encryption, to our 3rd party payment gateway processor partners (PayPal – https://www.paypal.com/in/webapps/mpp/ua/privacy-full) as we do not store any credit card details on our website or server(s).
We may collect information about the services that you use and how you use them. This information includes:
When you use our services or view content, we may automatically collect and store certain information in server logs. This may include :
Details of how you used our service, such as your search queries Internet protocol (IP) address
Device event information such as browser type, browser language, the date and time of your request and referral URL
Cookies that may uniquely identify your browser or session
Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit a TRooTech service, and this may include sending one or more cookies or anonymous identifiers to your device.
We may collect information about you when you interact (in the form of like, comment, follow, subscribe, tweet, message or any other similar actions) with us on any online social media networks such as Facebook, LinkedIn, Twitter, Google+, YouTube etc. where we maintain our official profiles. The information such as your social media profile ID, name and other related information publicly available on your social profile may be collected.
Our sales and marketing teams may collect other publicly available information about you from online sources. We do this after you have primarily contacted us, either directly through one of our websites, apps or indirectly through one of our partner/affiliate channel, to supplement our background knowledge about you in order to provide you better solutions that would fit your overall needs.
We use the information that we collect for our internal review, tracking and for contact. The information is then archived in our server(s). We study the information that we collect to understand user/visitor trends in order to improve our services, content, website and products quality etc. and ultimately to improve user and customer experience.
We use your email address, phone number(s), third party and other information to directly communicate with you. Our business development team uses this information to connect with you and discuss your business requirement in order to provide you with a relevant solution. Our marketing team uses this information to send you periodic promotional, non-promotional and other marketing related information and material that we think may be useful to you and could add value to your business.
Your confidential financial information including credit card details are not stored in any of our servers and are rather securely transfered to our payment partners, as mentioned above under ‘Information you give us’, to process the charge, except for your name, email, phone number and other relevant contact details. We use your contact details to send you invoice receipts, reminders and other related transactional emails.
None of the information that we collect is sold to any 3rd party organization not part of the TRooTech group and/or sister concerns, subsidiaries. We may, however, share your information with our sister concerns, subsidiary companies and affiliates.
We may share your personal information with third-party service providers (including but not limited to MailChimp https://mailchimp.com/legal/privacy/, HubSpot https://legal.hubspot.com/privacy-policy) to permit such parties to provide services that help us with our business activities, which may include assisting us with marketing, advertising our product/service offerings, business intelligence, or providing, maintaining and improving the features and functionality of the Offerings, among other things. For example, we may provide personal information to our service providers for direct emailing of our newsletters or notifications of our product/service offerings. The data shared can include name, job title, email address, company information, phone number. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation
We may provide you with the opportunity to ‘Unsubscribe’ – the unsubscribe link can be found at the bottom of every promotional or marketing newsletter email that you receive from us. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.
Unsubscribing immediately removes you from our marketing list(s), however an individual key contact from our sales, marketing and/or business development team may still connect with you. If you wish not to be contacted by any of our individual team members as well, please kindly reply to the individual with ‘opt-out’ in your email subject or body.
You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so. How We Respond to Do Not Track Signals Your Web browser may have a “do not track” setting which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, the Offerings do not respond to this type of signal. Data Subject Rights You can access, rectify, erase, restrict or export your personal information at any time by emailing us at firstname.lastname@example.org. You can object to our processing of your personal information at any time. Contact our Data Protection Officer with requests or concerns at email@example.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority. Accessing and Updating Your Personal Information When you use the Offerings, we make good faith efforts to provide you with access to your personal information upon your request and either provide you the means to correct this information if it is inaccurate or to delete such information at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may access, review, correct, update, change or delete your information at any time. To do so, please contact us at firstname.lastname@example.org with your name and email ID and the information requested to be accessed, corrected or removed. If you are using the Service (any of our product demo), log in to your account, go to Your Account Settings, and make the desired changes. We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Please note that if you cease using the Service or we terminate your access to the Service in accordance with your Terms Of Website Use, you may no longer have the ability to access or request to update your information. We may retain your information as necessary to support the Offerings, comply with our legal obligations or resolve disputes. Note that content you post on our Offerings may remain on the Offerings even if you cease using the Offerings or we terminate your access to the Offerings.
The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. We encrypt certain confidential and sensitive information in transit using industry-standard encryption technology. Most of our websites are also secured using 128 bit SSL certificates. While we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.
The host servers on which Web Era processes and stores its databases are located in The United States of America. Our business development and marketing teams may use and process the information that is collected from our local servers and systems within our office premises or from official portal devices only in India and European Union.
Web Era will inform you within 48 hours, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data and/or inn case of an unfortunate data breach or threat of such data breach that may compromise your perfonal information collected by us.